Privacy policy

PRIVACY AND DATA PROTECTION POLICY

HMode SARL, a public limited company incorporated under Moroccan law, registered under commercial register number (RC) no. 421811, having its address at 13, Rue Ahmed El Mejjati, Résidence les Alpes, 1st floor, number 8, Casablanca, MOROCCO (the “Company” or “We”) respects the privacy of its customers and makes every effort to ensure the protection of their personal data and information, by complying with all applicable laws relating to the protection of personal data, in particular 09-08 relating to the protection of individuals with regard to the processing of personal data in force in Morocco.

For this purpose, we implement the following Privacy and Data Protection Policy (“Policy”), which sets out the main aspects relating to the personal data we collect and process on our Website. For what purposes we collect and process this data, how we use this information, how you can change this information, your preferences for our communication with you and how we ensure the protection of this personal data and your rights relating to your personal data. The Company is the controller of the data collected and processed on the Website, subject to the data processed by third parties who provide related services through our Website. We comply with applicable legal provisions and the personal data that we receive and/or collect from you, process, store or retain are processed in accordance with applicable legislation and exclusively for the purposes set out in this Policy.

It is worth mentioning that our cookies policy is an integral part of this Policy.

We reserve the right to modify this Policy. If the Policy is modified, we undertake to publish the new version on the Website at least fifteen (15) days before the effective date. If you do not agree with the terms of this new version, you will have the possibility to close your account opened on the Website.

A. Acceptance of the Privacy and Data Protection Policy

Before taking any further action on our website, we strongly recommend that you read this Policy carefully.

If you do not agree with this Policy and do not want your personal data to be used as detailed herein, you must not accept the recording of cookies on your device, nor accept our Policy and therefore not provide us with your personal data.

B. What Personal Data We Collect

1. Personal data

When you access or browse our website, as well as when you make online purchases on our website, when you subscribe to our e-newsletters and our website that advertise our services and campaigns and more generally when you use the different services of our website, we collect some of your personal data to better serve you, for example:

– identity information such as your name, first name, gender, date of birth;

– email address, telephone number;

– billing details and delivery addresses;

– personal interests, comments, web browsing and purchasing preferences.

– Your IP address

Please note that; In order for you to create a personal account on our website, make online purchases and, more generally, use our services that require your data, you must provide us with the required personal data on the appropriate forms. If you refuse to provide us with such personal data, or if you provide us with inaccurate data, you will not be able to create your own personal account and/or make purchases on our website.

2. Technical and statistical data and information

We mention that in addition to the personal data detailed above, we may collect information about your device, as well as other statistical and technical data and information, such as the frequency and duration of your visit to the Website, order times and IP address at the time of ordering, statistics on product pages visited and products ordered, order time, statistics on product pages visited and products ordered.

This data is collected and used by us in order to analyze visitors' actions and preferences, administer the website, for statistical purposes and for security purposes. Statistical and technical data provided by your browser and/or device may also be used for marketing and advertising purposes, while mentioning that this data will not be linked to your personal data and will not be used to identify you.

C. How We Use Collected Personal Data

Accordingly, we collect your personal data for the following purposes:
• Create a private account for you on the ROSABELLA website (e.g. your name, email);
• Process your orders through online services (e.g. your name, address) and communicate with you so that we can fulfil our obligations arising from any transactions entered into between you and us;
• Send you SMS notifications to inform you of deliveries (e.g. your mobile phone number);
• To inform you of delivery problems related to your ordered products (for example, your telephone number, your postal address);
• Respond to your questions and keep you informed of new or changed services (for example, your email address);
• Verify that you are of legal age to make online purchases (for example, your date of birth);
• Perform trend analyses and statistics, for marketing purposes and other internal business activities, among others;
• Strengthen website security;
• Comply with legal and regulatory provisions.
Please note that; We do not knowingly collect information from anyone under the age of 18 without supervision. If you are under 18, you must not use this website or submit any personal data to us.

D. How We Share Collected Personal Data

Personal data collected on the Website may be shared, disclosed or processed by our staff or by partner companies providing related services (such as companies providing freight and delivery services, call centers, database services, advertising agencies, etc.). The data may be disclosed only to pursue the purposes mentioned above.

We may disclose and/or transfer your personal data to our affiliated companies, namely the ROSABELLA group companies, but also to relevant government authorities, if required by law, in order to better serve our customers and fulfill our obligations to customers.

However, your personal data is in any case protected by the Company and we also guarantee that these companies with which your personal data is shared protect it and ensure its confidentiality at the same level for your personal data.

Apart from this, your personal data is never disclosed to third parties, whether natural or legal persons, who have no commercial relationship with us for the purposes of this website and who are neither used nor sold for commercial purposes.

Some data may be collected through our website directly by third parties, or transferred by you, who provide services associated with or in connection with them, such as social site providers and service providers. ROSABELLA assumes no responsibility for this data processing.

E. Cookies Policy

This section refers to cookies and web pages operated by ROSABELLA. Please note that to ensure the proper functioning of this website, we sometimes place small data files called cookies on your device.

A cookie is a small text file (letters and numbers) that a website places on your computer, phone or other device when you visit the website, with information about your browsing on that site. Cookies are installed by request issued by the web server to a browser (for example, Internet Explorer, Chrome) and do not contain any software, either spyware or viruses and cannot access information from the user's equipment. The function of the cookie is to allow our website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time. So you do not need to re-enter them each time you return to the site or navigate between different pages.
Use of cookies

Cookies are industry standards used on all commercial websites. They help ensure that your shopping experience on our website is more efficient and secure.

Cookies represent part of the functions of our website, their main purpose being to improve and facilitate your experience on our website. By remembering your actions as a user and identifying you, the use of cookies allows ROSABELLA to offer you the best possible services. In addition, by using cookies, we are able to inform you quickly and easily about our offers, which is a simple means of online advertising.

In addition, the information collected in cookies allows us to improve the website and adapt its content to the user's individual preferences and needs, improve search results, maintain and enhance the functionality and performance of the website.

The cookies used on the Site are, in any case, of a temporary nature, used only to improve the efficiency of the last transmission. The cookies used by the Site are only associated with anonymous users and their computers and do not provide personal data about users.

The cookies used by our website will not be used for any purpose other than those pre-indicated.

What types of cookies are used on this site?

Our website uses the following types of cookies:

¬ Cookies techniques

These allow the user to navigate our website and use functions such as the shopping cart or the choice list.

¬ Preference cookies

Every time users browse or purchase on this website, the site remembers their preferences (for example, their location or preferred language). Thanks to these cookies, we are able to offer users simple, more convenient and personalized navigation.

Who uses the information stored in cookies?

The information recorded in cookies on our website is used exclusively by us, with the exception of those identified as "third-party cookies", which are used and managed by external bodies that provide us with the assistance required to improve our services and the user experience when browsing our website. The main services for which these "third-party cookies" are used allow to obtain statistics on access and to secure the payment transactions carried out.

F. How can I disable and delete the use of cookies?

You can control and/or delete, restrict or block cookies from this website at any time by changing your browser settings. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a website and some services and functionalities may not work.

Although the configuration of each browser is different, the configuration of cookies is generally done in the “Preferences” or “Tools” menu. For more details on the configuration of cookies in your browser, please consult the “Help” menu of your browser.

G. How can I avoid the use of cookies on this site?

If you prefer to avoid the use of cookies on this website, you must first disable cookies in your browser. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features and you may not be able to access certain functions of our website.
By continuing to use ROSABELLA's website, you agree to our cookie policies.

H. Security and Data Protection

The Company respects the privacy of its customers' personal information and does its best to use the latest technologies to do so.

All physical, electronic and managerial measures are adopted to ensure the security of our system. All data is stored and backed up on secure servers at home and abroad.

Data obtained through our website is transferred via SSL (Secure Socket Layer) technology which ensures secure data transfer.

On the pages where you provide your payment information on our website, you will notice that on the far right of the address line (depending on the browser you are using) there is an image of a lock or key and the first few letters appearing on that address line change from http to https. If you see this, you can be sure that our website is now on secure servers.

I. The rights of our customers and visitors regarding their personal data

It is important for us to guarantee you all your rights in relation to your personal data, the reason why we would like to inform you that, in accordance with the law in force, you have the following rights:

– The right of access to personal data: you have the right to obtain from us, upon request and free of charge, at reasonable intervals, confirmation as to whether or not personal data concerning you are collected and processed at our level as well as all other mandatory information provided for by applicable law (namely Article 7§a of Moroccan Legislation No. 09 08). The right to rectify personal data: you have the right to obtain, upon request and free of charge, the rectification, updating, blocking or deletion of personal data that does not comply with legal requirements, in particular incomplete or inaccurate personal data. Each of these operations could involve notifying third parties to whom your personal data has been disclosed of one of these operations.

– The right to object: subject to legal provisions requiring the continued processing of data, you have the right to object, at any time, for legitimate reasons, to the processing of your personal data. If your objection is justified, we will no longer process this data. Similarly, you have the right to object at any time, free of charge and without justification, to the direct processing of personal data concerning you for marketing purposes or to a third party for this purpose.

– The right not to be subject to an individual decision: you have the right to request and obtain the withdrawal or cancellation of any legal decision, decision taken exclusively on the basis of processing of personal data carried out by automatic means, for the purpose of evaluating certain aspects of your personality or the reassessment of such a decision.

– The right to go to court: without any limitation on the right to lodge a complaint with the supervisory authority, you have the right to go to court to defend any right guaranteed by law that has been violated.

– The right to erasure (“right to be forgotten”): you have the right to request, at any time, free of charge, the deletion and erasure of your personal data if such personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed and in all other cases provided for by applicable legislation.

You may exercise these rights by completing the subject access request form available at any time on our website at the following address: [URL à remplir]. As mentioned in this form and in accordance with applicable laws, we will need proof of your identity to process your request.